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Frequently Asked Questions

We’ve compiled a list of questions that our prospective clients and new clients ask frequently. If you have questions that we haven’t answered here, schedule a quick introductory call.

Frequently Asked Questions

We’ve compiled a list of questions that our prospective clients and new clients ask frequently. If you have questions that we haven’t answered here, schedule a quick introductory call.

OUR SERVICES AND PROCESS

What is financial planning, and what can your planning process do for me?

Financial planning isn’t just the most important part of our process, it is our process. It’s what connects the dots between the numerous considerations involved with your personal finances: cash flow, employee benefits, estate, investments, risk management, real estate, taxes, and more.

If you’re like most of our clients, you want to work with us because you’re a successful single, couple, or family who wants a team of highly qualified professionals to create and implement financial planning strategies that go beyond investments.

Our financial planning process is organized and thorough. It’s through the lens of your financial plan that we provide you with actionable recommendations and aid you in implementation. This includes the management of your investment accounts, the preparation of your individual income tax return, and a credit for up to $300 of external implementation costs each year.

How will my investments be managed?

How your investments are managed will depend on a few factors. 

If we manage account(s) on your behalf at Fidelity or Charles Schwab, we will generally follow a process that matches your investment time horizon, tolerance for risk, and need for income or growth with a portfolio of mutual funds and exchange-traded funds (ETFs). We’ll create an investment policy statement for you that we’ll offer to review annually. We’ll strategically rebalance your account(s) periodically.

We also have a sub-advisor agreement with Betterment. If you use Betterment, Betterment can tell you all about the process. In general, Betterment’s use of low-cost exchange-traded funds (ETFs) focuses on the things you can control — like the amount of risk you take — and aligns with our firm-wide investment philosophy. Our advisor agreement with Betterment affords our clients a discounted fee of 0.15% when using Betterment.

What about my 401(k) or other employer-sponsored retirement plan account(s)?

We will work with you to evaluate your available plan options and help you invest your account(s) consistent with your investment policy statement. Because plans vary from employer to employer, we have three options to help with your workplace account(s).

  1. Some plans at Fidelity or Schwab will permit us to become the advisor of record on your account. In that case, we will manage the account in the same way and for the same fee that we manage any other account.
  2. We can use a third-party service called Pontera to directly manage your workplace account just like any other account we manage for you. Pontera charges you a fee of 0.25% for this service.
  3. Alternatively, we can provide you with a specific investment allocation that’s aligned with the target allocation in your investment policy statement. We’ll walk you through updating/rebalancing your account once a year.

In all cases, we will do what we can to make sure that your investment portfolio is consistent with your needs across all of your accounts.

Will you prepare my taxes?

Individual income tax preparation is included for all ongoing comprehensive services clients at no additional charge. We do not outsource our income tax preparation services, so you can be confident in the process and your results.

What if I already have a tax preparer?

If you work with another tax professional, we’re happy to collaborate with them. Depending on your situation, this may create more or less complexity. In either case, we’ll work hard to provide you with an exceptional experience.

Will you help me with things like my budget or cash-flow plan?

Yes. We'll work with you to properly plan your cash flow. We start by adding your information to our cash-flow planning worksheet. Our team will then analyze and develop recommendations for your unique situation. Our priority is to assist you as you implement your cash-flow plan in alignment with your overall financial plan to help you meet your financial goals.

Will you work with me if I have major debt, international cross-border needs, or just a couple of questions?

The clients we work with at FPFoCo seek comprehensive financial planning, tax-optimized solutions, investment management, and implementation support. While we appreciate that certain financial challenges exist, we don’t offer solutions to those facing major consumer debt, those with international cross-border financial concerns, or individuals seeking answers to specific questions without the need for a comprehensive financial plan, our full suite of services, or implementation support.  

I just have a few questions. Can I contact you for advice without a planning fee?

The team at FPFoCo is focused on providing comprehensive planning and support services to clients for a fee. To maintain our quality standards and provide the high levels of strategy and implementation support that align our clients' assets with their aspirations, we do not offer consultation services outside of our financial planning engagements. If you’d like to discuss your financial situation and arrange for and initial financial plan and/or ongoing support, you can schedule your free intro call today!

How often will you meet with me?

The development of your initial financial planning strategy is a three-meeting process. As an ongoing implementation support client, you will have access to unlimited meeting and consultation time, so the answer to the titular question can vary. We will proactively invite you to planning-topic-focused consultations as needed and an annual financial plan refresh each year. We’ll also prompt you for additional opportunities to get together when you need more assistance and join you at other meetings important to your finances. Scheduling is easy — just find a time that works for you.

How do you determine my fee?

In most cases, we charge a flat fee of $3,000 for an initial financial plan. For ongoing implementation support, we will follow our standard fee schedule. In cases with truly unique or extraordinary complexity, we will carefully consider how the specific complexities impact our service model and provide a custom services proposal that will transparently disclose our fee before beginning a working relationship.

What about a fee for investment management?

Our flat fee for ongoing implementation support includes the management of up to $1,000,000 at Fidelity or Charles Schwab at no additional charge. For clients who request that we manage their investment portfolios in excess of $1,000,000, we charge an additional fee on a competitive schedule.

Optionally, clients can also use Betterment. Betterment will charge a discounted annual fee of 0.15% in addition to our fee.

If you use Pontera to allow us to directly manage your workplace plan account, Pontera will charge an annual fee of 0.25% of the amount you have invested on its platform in addition to our fee.

Can you bill my fees to my investment accounts?

Yes. We will accept credit card payments or electronic funds transfers for the fees we bill to you. For ongoing implementation support, this includes the debiting of accounts at Fidelity, Schwab, Betterment, or another qualified custodian where we are permitted and you authorize us to do so.

How often do I pay or when are planning fees due?

Half (50%) of your initial financial planning fee is due when you sign your client services agreement. The other half (50%) is due when we deliver your initial financial planning analysis and recommendations. For ongoing implementation support, fees are billed monthly or quarterly. Generally, clients paying from their cash flow will pay monthly while clients paying from their investment account(s) will pay quarterly.

How long am I locked into a contract? What happens if I cancel?

Our client agreements require no term commitment. You can cancel at any time without a penalty.

  • If you cancel in the middle of a billing period and you pay your fee in advance, you will receive a refund based on the number of days remaining in the billing period. If you pay your fee in arrears, you will have a balance due.
  • If you cancel, your investment accounts with Betterment, Fidelity, and/or Charles Schwab will be seamlessly migrated to the Betterment, Fidelity, and/or Charles Schwab retail platforms, respectively (at then-current retail pricing). We will no longer have access to or provide advice concerning any of your investment accounts.
  • If you cancel, you will no longer be eligible to have your tax return prepared by Financial Planning Fort Collins, LLC, and we will no longer provide you audit and/or correspondence examination representation.
  • If you cancel, you will lose access to our client dashboard and our financial planning app.
  • If you cancel, you will no longer receive our annual fintech/implementation credit.
Why do you need non-public, sensitive information from me when I sign up as a client?

We need your information because we’re required by our regulators to know who you are. We also need to have at least a general idea about your finances as a starting point. Of course, we will let you know what’s new with us and send you our latest blog articles, but we will never sell your data to a third party or use it in any way that’s inconsistent with our privacy policy. Betterment, Charles Schwab, and Fidelity each maintain separate privacy policies that you will need to agree to if you invest with them.

How do you protect my information?

We maintain a data security program and policy that we’re very serious about. We always use encrypted means to transmit and store your data. In addition to vetting our vendors for adherence to industry-leading data security practices, we also carefully implement our user access, including procedures for employee and contractor background checks, the use of multi-factor authentication, and need to know standards for data access.

How do I get started?

You’ll start with a brief introduction via phone or video conference. Schedule your free intro call today!

General

Have a question we didn’t include on this list? Request a quick intro call or reach out via our Contact page.

I don’t live near Fort Collins. Can I work with you?

Yes! We are an SEC-registered investment advisor and can work with clients in all 50 states.  Registration as an investment advisor with the SEC does not imply any level of skill or training. When working with Financial Planning Fort Collins, your search doesn’t need to be limited to the “best financial planner near me.”

Are you a fiduciary?

Yes! In fact, we are so passionate about our unwavering fiduciary duty to our clients that we have trademarked the term “Your Full-Time Fiduciary®.” Some financial professionals act as fiduciaries when giving advice about certain accounts or products and not others. To prevent confusion for our clients, we never “switch hats” in this or any way.

How do you get paid?

As a fee-only firm, we are paid by our clients and only by our clients. We do not accept commissions or kickbacks from any other companies for any financial or insurance product sales or for anything else. You can be confident that you’re receiving advice that fits and can improve your life — not our bottom line.

Who are your typical clients?

Successful singles, couples, and families who want a highly qualified team of professionals to create and implement strategies for their financial planning, investment management, and income tax preparation will find extraordinary value and benefit in our comprehensive service offerings.

Will I work with one person or a team?

One of our Certified Financial Planner professionals will serve as your primary financial planner. We use an ensemble approach to provide extraordinary value and balanced perspectives to our clients, so you’ll occasionally meet with other members of our team or in tandem as we work together.

Will you meet on nights and weekends?

We know your drive to succeed requires a tight schedule. We’re equally ambitious and hard-working, but we also enjoy downtime and a healthy balance. While we’ll do our best to accommodate your schedule, we do not hold regularly scheduled meetings after 6 p.m. Mountain Time on weekdays or past 4 p.m. on Fridays. In addition, we do not hold regularly scheduled meetings on weekends or major holidays.

Who is Fort Collins Tax Service, LLC? Why do I see that name sometimes?

Financial Planning Fort Collins, LLC, is our legal entity name. We were formerly known as Fort Collins Tax Service, LLC®.

What’s with the name FPFoCo?

Our legal entity name is Financial Planning Fort Collins, LLC. Our team, while distributed, was founded in and has a base of operations in beautiful Fort Collins, Colorado. FPFoCo, short for “Financial Planning Fort Collins” is a nod to our roots and the origins of our financial planning services and story. 

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